With the graying of the baby-boomer generation, wealth management has become one of the fastest growing opportunities for financial services firms. It’s a demanding market: wealth management clients are among the most savvy when it comes to money. So the most responsive financial institutions are launching an array of innovative new products as they vie for this desirable market segment.
At the same time, financial firms must provide their advisors with tools to help them make the best decisions for their clients quickly, and at the lowest cost. If they cannot do so, they risk losing customers to firms that will give those clients what they want — at the right price.
| Strategic Response |
To provide the new products and services (including online self-service) that investors demand, financial services firms must have the technology and global delivery model in place to support them. |
| Keane Solutions |
- SOA Readiness Assessment, Strategy, Planning, Implementation, and Testing: Keane’s self-service money visualization tools allow your customers’ to better plan their retirement and choose the retirement products that fit their lifestyles.
- Online Visual Experience and Information Architecture: Creating greater loyalty and cross-sales is Job One. Keane Vx, our money visualization tools, transform your customers’ online experience, helping you retain customers and grow revenue.
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
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| Strategic Response |
Advisors are being pressed to maximize returns, and control costs, while adhering to regulatory mandates. In response, financial services firms need to enhance their reporting and analytics capabilities and optimize business processes, while reducing operational costs. |
| Keane Solutions |
- Collaboration Spaces Solution: As your team expands globally, so do your challenges. Keane’s collaboration spaces create portals where teams can share best practices, review a growing product portfolio, and increase cross-selling ability.
- Business Intelligence Optimization: Keane’s BI solution actually improves data quality to give you clear insight into your business and customers for faster, confident decision-making. Keane’s Advisor Profitability Dashboard enables executives to track returns at the advisor level.
- Operations Strategy: We examine your operations inside and out to bring about efficiencies and eliminate redundancies.
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| Strategic Response |
To retain both customer and brokers, financial services firms need to align operations and technology to customer and broker needs and create technology platforms that make it easier to cross-sell and up-sell. |
| Keane Solutions |
- SOA Readiness Assessment, Strategy, Planning, Implementation, and Testing: As customers’ lives change, so do their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business and market demands faster.
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
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| Strategic Response |
Financial services firms must bolster their data quality and reporting capability as well as the integrity of their auditing, monitoring, and compliance activities. |
| Keane Solutions |
- Compliance Solution: Keane’s regulatory compliance framework allows businesses to proactively monitor compliance with industry, government, and client regulations.
- Sarbox Solution: Keane’s SOX framework enhances the quality of your data and your reporting capability.
- Business Intelligence Optimization: Keane’s BI solution actually improves data quality to give you clear insight into your business and customers for faster, confident decision-making.
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| Strategic Response |
To support new products and alternative investments, financial firms are increasingly looking to reengineer processes, replace legacy systems, and modernize their technology architectures as well as provide multi-asset class systems. |
| Keane Solutions |
- SOA Readiness Assessment, Strategy, Planning, Implementation, and Testing: As customers’ lives change, so do their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business and market demands faster.
- Operations Strategy: We examine your operations inside and out to bring about efficiencies and eliminate redundancies.
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
- Systems Integration: As your product portfolio grows, so does the complexity of your IT infrastructure. Keane integrates multiple vendor solutions and third-party networks, so that advisors and clients get a uniform view of multiple investment options — and servicing them is seamless.
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| Strategic Response |
Financial services firms are taking a multi-pronged approach to combating pricing pressures, including:
- Focusing on client retention
- Reducing cost of ownership of technology
- Seeking outsourcing/offshore solutions
- Migrating to open source |
| Keane Solutions |
- Operations Strategy: We examine your operations inside and out to bring about efficiencies and eliminate redundancies.
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
- SOA Readiness Assessment, Strategy, Planning, Implementation, and Testing: As customers’ lives change, so do their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business and market demands faster.
- Open Source Strategy: We help you evaluate if, when, and how to use open source technology as part of your IT solution.
- Business Process and Application Outsourcing: We’ll help you lower costs and streamline processes by outsourcing automated functions and financial services business operations.
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| Strategic Response |
To meet the needs of the distinctive segments of their customers, from the mass market to high net-worth individuals, financial services firms need to support differentiated products and enhance CRM capabilities. |
| Keane Solutions |
- Value Chain Optimization: Keane’s end-to-end assessment of operations along the loan value chain is designed to make processes more efficient, simplify “hand-offs,” and eliminate redundancies.
- CRM vendor assessment, implementation/integration: We help you implement the right CRM solution for your business, leveraging Keane's extensive knowledge of the CRM market.
- Wealth Management Rich Internet Applications Solution: Our solution allows richer interactions between firms and their employees, advisors, and clients.
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
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