Nearly 20% of the US workforce will be 55 or older by 2012. So it’s no surprise that prompted by the Pension Protection Act of 2006 and the appeal of cost advantages, more and more companies are enrolling their employees in 401(k) plans and IRAs. With more money flowing to retirement products over the next few years, the challenge for financial services firms will be to provide more sophisticated online advisory services while designing systems and processes that support a broader array of products and services.
Keane offers a variety of services and solutions designed to help financial services firms tackle their most pressing challenges:
| Strategic Response |
The PPA has dramatically altered rules around sponsorship and administration of defined benefits, defined contributions, and reporting. Retirement services firms will need to upgrade processes and IT to comply with these rules, some of which are retroactive. |
| Keane Solutions |
- PPA Strategy & Implications: We evaluate your process and technology architecture, and help you create a roadmap to comply with PPA directives.
- Rules Enhancements: We examine your existing applications, enhance existing business logic, and implement new rules based on PPA directives.
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| Strategic Response |
As the number and percentage of retirees continues to grow, financial services firms need to design systems and processes that enable them to offer new products and services to this market segment. Firms that offer sophisticated online self-service continue to win customer loyalty. |
| Keane Solutions |
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
- Business Process Outsourcing: Keane has expertise in an array of financial services business functions. Keane’s Business Process Outsourcing services deliver operational excellence while driving down costs.
- Operations Strategy: We examine your operations inside and out to bring about efficiencies and eliminate redundancies.
- Retirement Self-Service Solution: Keane’s self-service money visualization tools allow your customers to better plan their retirement and choose the products that fit their lifestyles.
- Service-Oriented Architecture (SOA) readiness assessment, strategy, planning, implementation, and testing: As customers’ lives change, so do their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business and market demands faster.
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| Strategic Response |
As participants in defined contributions plans continue to grow, financial services firms need the architecture in place to support new products and services and the tools to monitor the performance of their products. In addition, customers will continue to look online for help choosing the right products. |
| Keane Solutions |
- Online Visual Experience and Information Architecture: Creating greater loyalty and cross-sales is Job One. Keane Vx, our money visualization tool, transforms your customers’ online experience, helping you retain customers and grow revenue.
- Retirement Self-Service Solution: Keane’s self-service money visualization tools allow your customers to better plan their retirement and choose the products that fit their lifestyles.
- Business Intelligence Optimization: Keane’s BI solution actually improves data quality to give you clear insight into your business and customers for faster, confident decision-making.
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| Strategic Response |
As customers continue to diversify their assets, financial firms need to create flexible systems that support them and the online guidance and diagnostic tools to attract and retain them. |
| Keane Solutions |
- SOA Readiness Assessment, Strategy, Planning, Implementation, and Testing: As customers’ lives change, so do their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business an market demands faster.
- Keane Vx (Visual Experience), Retirement Self-Service Solution: Keane’s self-service money visualization tools allow your customers to better plan their retirements and choose the retirement products that fit their lifestyles.
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| Strategic Response |
Advisors are being pressed from all sides: from retirees to maximize returns, from institutions to control costs, and from regulators to meet mandates. In response, financial services firms need to enhance their reporting and analytics capabilities and optimize business processes, while reducing operational costs. |
| Keane Solutions |
- Collaboration Spaces Solutions: As your team expands globally, so do your challenges. Keane’s collaboration spaces create portals where teams can share best practices, review a growing product portfolio, and increase cross-selling ability.
- Advisor Profitability Solution: The Advisor Profitability Dashboard enables executives to track returns at the advisor level.
- Business Intelligence Optimization: Keane’s BI solution actually improves data quality to give you clear insight into your business and customers for faster, confident decision-making.
- Operations Strategy: We examine your operations inside and out to bring about efficiencies and eliminate redundancies.
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| Strategic Response |
As advisor ethics come under fiercer scrutiny, financial services firms must bolster their data quality and reporting capability as well as the integrity of their auditing, monitoring, and compliance activities. |
| Keane Solutions |
- Compliance Solution: Keane’s regulatory compliance framework allows businesses to proactively monitor compliance with industry, government, and client regulations.
- Business Intelligence Optimization: Keane’s BI solution actually improves data quality to give you clear insight into your business and customers for faster, confident decision-making.
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| Strategic Response |
To meet the needs of the distinctive segments of their customers, from the mass market to high net-worth individuals, financial firms need to support differentiated products and enhance CRM capabilities. |
| Keane Solutions |
- Rich Internet Applications Solution: Our solution allows richer interactions between firms and their customers.
- Keane Vx (Visual Experience), Retirement Self-Service Solution: Keane’s self-service money visualization tools allow your customers to better plan their retirement and choose the retirement products that fit their lifestyles.
- Rapid Transformation Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
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