Areas of Expertise

Keane has designed services and solutions that meet the needs of individual financial services sectors.

Times are tough for retail banks as they face a severe deposit deficit, dwindling profit growth, and a big pile up of bad loans. Yet despite these market difficulties, new banks are popping up like mushrooms. And established banks are launching innovative customer service practices to get a leg up on the competition and sell more products.

Whether you work for a new or established retail bank, Keane’s portfolio of services and solutions is designed to help your organization address its most pressing challenges:
 

Business Challenge: Pressure for Growth and Differentiation

Keane Solutions
  • Cross-selling Strategy Framework: A framework that allows an aggregate view of a client’s relationships and products across all parts of the organization and facilitates sales opportunities.
  • Broker Profitability Solution: This dashboard enables executives to track returns at the advisor level.
  • SOA Strategy and Implementation: As customers’ lives change, so does their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business and market demands faster. Using our Surveyor methodology, we help clients develop enterprise-level technology strategies, aligning business, user, and system perspectives.

Business Challenge: Increased Customer Service Expectations

Keane Solutions
  • Keane Vx (visual experience): Keane Vx, our money visualization tool, transforms your customers’ online experience, helping you retain customers and grow revenue.
  • Unified View of the Customer: Keane’s solution enables clients to maintain, manage, and track critically important customer relationships and associated customer activity across all channels.

Business Challenge: Increase Cross-selling and Up-selling

Keane Solutions
  • Cross-selling Strategy Framework: A framework that allows an aggregate view of a client’s relationships and products across all parts of the organization and facilitates sales opportunities.
  • Unified View of the Customer: Keane’s solution enables clients to maintain, manage, and track critically important customer relationships and associated customer activity across all channels.

Business Challenge: Mergers, Acquisitions, and Buyouts

Keane Solutions

Keane helps companies integrate the whole business, not just the technology that supports it:

  • People: We evaluate skill set needs, and provide training and compensation, all while helping to ensure cultural compatibility.
  • Process: We examine your operations architecture, processes, and sourcing strategy to bring about efficiencies and eliminate redundancies.
  • Process: Technology: We work with you to integrate your IT architecture and data center, rationalize your application portfolio, and consolidate your infrastructure.
  • Process: Change Management: We partner with you to ensure your organization is ready for change, to develop a stakeholder commitment strategy, and to communicate and train your most valuable assets – your employees.

Business Challenge: Managing and Guarding Increasing Amounts of Data

Keane Solutions
  • Data Architecture Strategy and Planning: An architecture that organizes the disparate islands of data within an enterprise and effectively channels them into secure and reliable information flows.
  • Information Assurance Solution: Leveraging our extensive experiences with guarding data for financial services and government institutions, Keane has created a secure, confidential, and reliable information assurance solution.
  • Smart Card Solution: We apply smart card security and data privacy capabilities to make financial transactions more secure.

Business Challenge: Technology Innovation

Keane Solutions
  • OA Readiness Assessment, SOA Strategy, Planning, and Implementation: As customers’ lives change, so do their financial needs. We help you harness the power of SOA to create a flexible infrastructure so you can respond to business and market demands faster. Using our Surveyor methodology, we help clients develop enterprise-level technology strategies, aligning business, user, and system perspectives.
  • Grid Strategy, Planning, and Proof of Concept: A strategy and implementation approach for reducing hardware costs and improving systems performance using grid computing and virtualization techniques.
  • Rich Internet Application Solution: Our solution allows richer interactions between banks and their employees and customers.
  • Blackberry Alerting Framework: A framework for providing rich portal functionality customized for the Blackberry.

Business Challenge: Operational Efficiency

Keane Solutions
  • Rapid Transformation Assessment and Sourcing Assessment: We evaluate your technology architecture and global delivery model, and help you create a roadmap that will get you to your business objectives sooner.
  • Value Chain Optimization: Keane’s end-to-end assessment of operations along the loan value chain is designed to make processes more efficient, simplify “hand offs,” and eliminate redundancies.
  • Operations Strategy: We examine your operations inside and out to bring about efficiencies and eliminate redundancies.
  • Business Process and Application Outsourcing: We’ll help you lower costs and streamline processes by outsourcing automated functions and financial services business operations.

Business Challenge: Increased Regulatory Compliance

Keane Solutions
  • Basel II Compliance Dashboard: Keane can design and develop a dashboard that measures key risk indicators, CSAs and variances, and other metrics that can assist with Basel II compliance and overall risk management.
  • Sarbox Compliance Solution: Keane’s SOX framework enhances the quality of your data and your reporting capability.
  • Pre-trade Compliance System: A solution for implementation, enforcement, and reporting of regulatory, institutional, and client rules for asset managers.

Business Challenge: Low Customer Trust

Keane Solutions
  • Online Comparison Solutions: Provides customers and prospects with a one-stop comparison of products and services within the bank and across other institutions.
  • Online Advice: A framework for providing customized financial advice based on a customer’s life events.

Business Challenge: Risk Management

Keane Solutions
  • Risk Management Dashboard: Keane works with you to build analytical tools that give you crystal clear transparency into customer credit risk.
  • Predictive Framework for AR Collections: We’ll help you lower costs and streamline processes by outsourcing your collections and recovery business.
Client Successes
Read how Keane has helped a wide range of retail banking customers – from large and mid-tier banks to international banks and online banks.
According to Forrester

“In terms of its service offerings, Keane stands out for the following:
 
• Customer Experience (Keane VX [visual experience]
• Unified Customer View (data integration, enterprise information integration, and rich Internet application development)
• Surveyor (strategy and method for pre- and post-merger integration)”

Stephanie Moore, Forrester, “Which Service Providers Can Help Retail Banks?” October 3, 2006

White Papers

What information and functionality does your company’s Web site provide?  Is that what your customers really want? These are the questions Keane sought to answer in two research reports: