Solutions and Services

Keane offers the following services to the hospitality, travel, gaming, and entertainment industries:

Business Transformational Consulting
Business Process Outsourcing (such as for agent commission process, invoicing, help lines, and data entry)
SOA Implementation
Value Chain Optimization
Operations Strategy
Mobile Technology Solutions
Portal capabilities designed at reaching the traveler and supplier alike
Business Intelligence to predict trends and changes in consumer and business travel

Here are a few ways Keane helps its hospitality clients excel:

Improve operational efficiencies
The mobile channel presents a viable channel that hospitality companies can use to better engage and sell to travelers an array of services with good margins. We help our clients take advantage of mobile's immediacy to deliver additional pertinent information, allow travelers to modify or cancel bookings, and generate revenue from focused cross-sell offers.

Drive loyalty and affinity programs
These programs help savvy hospitality businesses attract and track the habits of emerging demographic and ethnic segments of the traveling public. Keane can play an integral role in supporting the necessary link between credit, security, and self check-in being embraced by the industry.

Supporting mergers, acquisitions, and buyouts
In the midst of a major buyout or acquisition, you need a true partner to build and maintain the right systems. We provide systems architectural plans and assist in the final integration of systems, making the combined entities stronger, faster.

Attracting new target markets
North America's Gen Yers and Europe's Millennials — those between 18 and 26 years old — account for and are a fast-growing segment of the online travel market. They matter to travel sellers not just because of their current size, but because they are technology savvy and will embrace new technologies which can reduce operating costs. Our data architecture strategic planning, information assurance solution sets, and SOA services help the hospitality industry embrace and retain this lucrative new customer base.

Get in touch with our hospitality sector experts today to discuss how Keane can help you.