Solutions and Services

Keane helps insurance companies meet these challenges with the following solutions and services:

• SOA strategy development and execution: As customers’ lives change, so do their financial needs. Keane helps insurance companies harness the power of SOA to create a flexible infrastructure so they can respond to business and market demands faster.
• Business intelligence and optimization: Keane enables intuitive, comprehensive aggregations of sales, risk, demographic, and competitive data to allow carriers to design and launch profitable, innovative insurance products.
• Unified view of the customer: Keane helps insurance carriers form a single perspective of each customer, aggregating all data about the products or services a customer has received to better understand and serve the needs of each customer

To meet the growing demands of customers and agents, insurance firms need to consolidate customer information, improve reporting and data visualization, and enhance the online customer experience.

Keane offers the following innovative solutions that address these challenges:

• Keane Vx: This technology framework enables rapid implementation of highly interactive, intuitive, and visually compelling rich Internet applications. Keane’s visualization tools transform insurance customers’ online experiences, helping them retain customers and grow revenue.
• Agent/customer/employee portals: Keane designs portals that allow agents, customers, and carrier employees to more effectively access the latest product, marketing, and corporate information; sell and service policies; and automate key activities.
• CRM vendor assessment: Keane helps carriers implement the right CRM solution for their business, leveraging the firm’s extensive knowledge of enhancing customer experiences.

Keane helps insurance companies meet these challenges with the following solutions and services:

• Retirement services: Keane’s self-service money visualization tools help individuals to better plan their retirement and choose the products that fit their particular needs and goals.
• IT outsourcing: Keane’s outsourcing solutions are backed by a proven global delivery model that mitigates risk, drives down costs, and keeps businesses in control of their outsourced operations.

Keane empowers carriers to meet these challenges through a range of solutions that include people, process, and technology strategy planning and road mapping:

• People: Keane evaluates skill set needs and provides appropriate training and compensation while helping to ensure cultural compatibility.
• Process: Keane examines the carrier’s operational architecture, processes, and sourcing strategy to bring about efficiencies and eliminate redundancies.
• Technology: Keane works with its clients to integrate their IT architecture and data center, rationalize their application portfolio, and consolidate their infrastructure.
• Change management: Keane partners with its clients to ensure they are ready to embrace change, develop a stakeholder commitment strategy, and communicate with and train their employees.

Keane plays an integral role in helping clients prepare for these changes through a range of solutions and services:

• ACORD Framework: Keane applies industry-standard ACORD formats for data, transactions, and processes to allow carriers to speed time-to-market, lower operational costs, and achieve straight-through processing efficiencies.
• Application development and package integration: As a carrier’s product portfolio grows, so does the complexity of its IT infrastructure. Keane integrates multiple vendor solutions and third-party networks, so that servicing them is seamless.
• Legacy system conversion: Keane leverages its rich history of guiding carriers through core system consolidation and migration.
• New package assessment: Keane’s vendor and technology-agnostic methodologies assist carriers in selecting appropriate, strategic third-party solutions.
• Remote IT infrastructure management: Keane delivers expert, cost-effective outsourced services for desktop, help desk, network, and core systems support.
• Blackberry solution: Keane’s crisis management solution combines wireless and dashboard technology that allows for alerts, notifications, and mobile reporting.

For effective catastrophe management, insurance firms need enhanced demographic knowledge and experience-based underwriting, the tools for faster crisis response and smarter reinsurance.

Keane provides a smooth path for tackling these issues with the following solutions and services:

• Business intelligence and dashboards: Keane enables intuitive, comprehensive aggregations of risk, market, and exposure data to allow carriers to make more precise actuarial, underwriting, and marketing decisions.
• Geocode-assisted underwriting: Keane’s toolsets support location-specific analysis for underwriting and accumulation decisions. 
• Automated reinsurance business rules: Keane’s efficient, predictable, cost-effective solutions enable integration, management oversight, and support of the rapidly evolving reinsurance marketplace.
• Mobile crisis management solutions: Keane’s highly reliable wireless solutions drive fast and efficient catastrophe response management.

To meet regulatory mandates, insurers are looking to enhance data quality and reporting capabilities while improving auditing, monitoring, validation, and archiving.

Keane is adept at helping insurance clients face regulatory issues through a range of solutions and services, including:

• Sarbanes-Oxley compliance solution: Keane has developed an integrated set of procedures, dashboards, and audit tools that allow organizations to verify their internal controls and financial reporting.
• Business intelligence optimization: Keane enables intuitive, comprehensive aggregations of financial, operational, and procedural data to allow carriers to proactively monitor and comply with NAIC and state regulations.