Technology Alliance Partners BMC Software and Keane extend the value of business service management (BSM) by producing innovative and world-class products and integration services, offering our clients a more complete range of solutions.
Currently, the two companies have integrated Keane’s Application Management tool — Certido™ — with the BMC Software Remedy® Action Request System to enable clients to create and assign help desk tickets and track vulnerability or incident resolution until completion. This has been certified by BMC.
BSM solutions empower companies to manage IT from a business perspective. BSM combines best-practice IT processes – such as ITIL® and automated technology management – with a shared view of how IT services support three basic business priorities: growing revenue, reducing cost, and lowering risk.
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