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Retail

In the retail sector, there are three constants: The customer is always right.  Margins are razor-thin.  The rules of competition are constantly shifting.

That explains why retailers are working hard to increase workforce productivity, meet ever-changing customer expectations, better manage products and inventory, improve pricing, and expand into new markets.

And more than ever, retail is a truly global game for the mega-chains.  These companies must learn – and fast – how to improve the effectiveness of collaborative work that is now dispersed around the world.

Keane has the organizational, technical, and project management expertise to help retailers make global work work. We’ve also got the services to help them get more out of their business processes and IT systems – an array of services ranging from application outsourcing to business process improvement. Retailers that rely on Keane know they can trust us to provide innovative and cost-effective solutions that address their most pressing operational and IT challenges, leaving them free to focus on the big picture.

So when you want to talk shop, Keane is ready.

Keane Helps Trans World Entertainment Put the Customer Experience First
By working with Keane, retail entertainment giant Trans World Entertainment Corporation has improved the functionality and performance of its Listening-Viewing Stations (LVSs).  As a result, these in-store customer self-service devices have become integral to shoppers’ purchasing habits, allowing Trans World to further engage its customers and drive sales. Read the full case study now.
Client Insights
“Information technology plays a major role in the success of the company. To move to the next level, we needed to increase our flexibility and become more agile in providing IT services. We needed to be able to ramp our resources up and down across our portfolio to meet rapidly changing business needs, and we needed to free resources to invest in new initiatives. Partnering with Keane is an important step in furthering these goals.”

Don Parker
CIO
Shoppers Drug Mart
It's a Fact
The top two reasons why retailers are examining service-oriented architecture (SOA) are:
  1. The need for increased flexibility, speed, and agility without having to re-engineer systems
  2. The need to accelerate IT value delivery to the business

“Service-Oriented Architecture: The Extended Retail Industry Feels the Need for Speed…and Education”
Retail Systems Alert Group
Benchmark Study, August 2006