Telecommunications
Increase customer retention and maximize your IT and operational investments
Optimize your operating efficiency and service delivery with Keane’s IT and
business process solutions.
A local exchange and wireless provider improved its process efficiencies by working
with Keane to offshore non-core finance and accounting functions. In a partnership
spanning two decades, the client has also relied on Keane to develop and maintain
over 25 applications to support its National Payphone Clearinghouse and expand its
Web-based services and functionality.
As a result, the client has:
- Seen continuous quality improvement and achieved 99% accuracy for its accounts payable
process
- Realized savings year after year while easily meeting regulatory requirements
- Reduced transition costs from legacy mainframe applications to newer ERP solutions
- Delivered custom solutions more quickly, leading to high client satisfaction and
additional revenue
- Eliminated paper reporting and check payments
- Adapted its business model to the changing market — specifically Internet packaging
with phone and cable
- Leveraged Keane’s Global Delivery Model to stretch its budget, accomplishing more
for the same investment
Comprehensive solutions, optimized investments
Telecommunications companies are calling for innovative solutions to their biggest
challenges, from rapid technology advancements to the convergence of services to
customer retention. Keane has the expertise you need to evolve, operate, and maintain
your systems and processes — and to optimize your IT investments.
Covering the entire subscriber lifecycle from acquisition to retention, Keane offers
you extensive experience in various operations support systems (OSS) and business
support systems (BSS). Plus, the knowledge we’ve gained by working with both service
providers and equipment vendors enables us to provide you with more innovative and
comprehensive solutions.
Our delivery
solution emphasizes local accountability and a flexible mix of global resources.
The result is more-practical and actionable recommendations and the right-sized
services that tightly align to your needs.
With the opportunities made possible by our
Application Services,
Infrastructure Services, and
Business Process Outsourcing services to extract the greatest value
from your investments, you can free up resources to focus on strategic, high-value
projects and competitive advantage.