Keane, Inc. Extends Contract with Pegasus Solutions
21 June 2010
Keane Renews Data Management Services Contract for Three Years to Assist World’s Leading Provider of Hospitality Technology and Services in Delivering Outstanding Customer Service and Data Support
Boston, MA – June 21, 2010 - Keane a U.S.-based IT services firm, today announced a three-year contract renewal with Pegasus Solutions, the world’s leading provider of central reservation systems and support, electronic hotel distribution, hotel representation and agency commission processing. The extension continues an original engagement from 2007 and includes the maintenance of reservation, rate and content data for Pegasus’ nearly 100,000 global customers.
Hotel companies today are increasingly challenged to maintain accurate, detailed records about inventory, rates and availability across a growing number of electronic distribution channels. With its global customer base, Pegasus’ data services department and related call center operations manage real-time data from multiple sources within its central reservation and distribution systems.
“Our contract with Pegasus is a classic example of Keane helping its clients provide outstanding customer service and support,” said St. John Murphy, senior vice president of global travel and hospitality at Keane. “When we first began working together three years ago, our Business Process Outsourcing services were applied to help deliver a unique service that improves the quality, accuracy, and timeliness of valuable data at Pegasus – and thus, the convenience for its customers. This contract extension is a testament to the work we’ve already done, and will continue to do, with a valued business client in the travel and hospitality space.”
Under the terms of the extended contract, Keane will continue to provide Pegasus with a complete, cost-effective data management solution that includes service-level based delivery and ownership of operating unit outcomes. A multi-shift operating model is in place to promptly service customer requests and compress processing cycle times, and a global delivery model that blends an offshore team with veteran resources acquired from the client helps to drive cost savings and processing efficiencies with a solid operations governance structure.
“With nearly 100,000 hotels around the globe as well as the majority of the world’s travel agencies as our customers, it is imperative that we provide a fast, quality-assured and effective means of enabling our customers to update and add data so they can maximize business opportunities,” said Ric Leutwyler, chief operating officer of Pegasus Solutions. “Since beginning work with Keane three years ago, our customers have been delighted with the seamless execution – particularly through the annual peak rate loading seasons.”
Pegasus’ premier customer support has helped optimize results for customers since adopting Keane’s data management solution. Besides a more than 13 percent improvement in accuracy and timeliness of standards compliance, customers have complimented production results and metrics reporting, timely communication, audit tracking, and transaction completion time.
For more information, visit Pegasus’ booth #1123 at the upcoming HITEC conference in Orlando, Fla.
About Pegasus Solutions Inc. – Proud honoree of the 2010 CIO 100 awards
Pegasus Solutions is the world’s leading provider of technology and services to hotels and travel distributors, supplying the award-winning RezView® NG central reservation system, electronic distribution services, advanced agency commission processing and payment services, and hotel marketing representation services. Founded in 1989, Pegasus created and launched the hotel switch, and today its customers include nearly 100,000 properties around the globe as well as a majority of the world’s travel agencies. Additionally, Pegasus’ powerful representation arm incorporates Utell® Hotels & Resorts and Utell Connect, services that have been chosen by more than 9,000 member hotels in 146 countries, making Pegasus the hotel industry’s largest third-party marketing, sales and reservations specialist. Pegasus also powers the niche consumer Web site www.hotelbook.com™, dedicated to promoting independent and boutique hotels throughout the world. Headquartered in Dallas, Pegasus has 18 offices in 11 countries, including regional hubs in London, Singapore and Scottsdale, Arizona. For more information, please visit www.pegs.com or www.utell.com.
About Keane
Keane is an IT services firm headquartered in the US with more than 12,000 professionals worldwide. For 45 years, Keane has been an Application Services specialist with distinguished project management credentials. Today, we offer a flagship suite of Application Services, as well as Infrastructure and Business Process Outsourcing solutions delivered through onsite, nearshore, and offshore resources.
Visit www.keane.com to learn how our projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.
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