Application Services Papers

From Model to Money: Using the Capability Maturity Model (CMM) to Improve Financial Performance
This paper explores how the CMM can help an organization deliver solutions that meet business and market requirements in shorter time scales, reduce development costs, and plan innovative delivery capabilities while remaining cost-effective.

Outsourcing and the Capability Maturity Model (CMM): Using the CMM in Selecting Application Outsourcing Service Providers
In this piece, we present the CMM as a highly effective tool for evaluating the merits of application outsourcing providers.

Closing the Capability Gap: Using the Capability Maturity Model (CMM)
Here, we argue that to achieve long-term success, ineffectual software development processes need to be replaced with those that meet the requirements of the CMM.

One Size Does Not Fit All: Software Development Challenges and Strategies for Better-Managed Projects
In this paper, we'll discuss the complex and ever-changing discipline of software engineering and the strategies and best practices that will help mitigate the risks inherent to software development projects.

Application Lifecycle Optimization: Maximizing the Value of IT Investments
This paper introduces Application Lifecycle Optimization as a systematic approach that IT organizations can use to support changing needs while maximizing the business value of every application.

Application Rationalization: Reducing the High Cost of Low-Value Applications
In this paper, we outline Applications Rationalization as an approach to identifying, eliminating, and upgrading low-value applications, which leads to reduced operational costs and enhanced business flexibility.

Enterprise Application Services Papers

SAP Upgrade: How to Ensure Smooth Sailing for Your Organization
This white paper offers a questionnaire to assess an organization’s readiness to upgrade and offers recommendations that will make the entire SAP upgrade experience a smooth one. The topics are covered independent of SAP versions so that they are applicable irrespective of the SAP version that is being used.

SAP Installation: 9 Best-Practice Guidelines for a Successful SAP Installation
This white paper provides insight into what makes for a successful SAP implementation. It also lays out nine best-practice guidelines that can help your organization prevent costly mistakes, keep your initiative on track, and reap the measurable benefits of your SAP solution.

Financial Services Papers

Retirement Ready: The Pension Protection Act of 2006 and What Business and IT Leaders Need to Know to Help Their Customers Grow Their Nest Eggs
In this paper, we lay out the technology challenges facing business and IT leaders as they move to comply with new pension regulations and highlight the opportunities available to better serve the retiring Baby Boom generation.

Pulling Ahead: Improving Growth with Richer Online Customer Experiences
This Keane research report shows that financial services firms have a golden opportunity to outpace their peers by building better customer interactions on the Web. But there’s no shortage of technology challenges.

Customers vs. Banks: Bridging the Online Customer Experience Gap
Keane’s research report examines what consumers really want from their banks’ Web sites and what banks must do to retain and grow a large group of customers who want help with financial planning.

Global Delivery Papers

Mission-Critical Application Management: Priority Candidate for Offshore Outsourcing
Here, we review the general characteristics of mission-critical application systems and discuss why these traits lend themselves to gaining optimal advantage by outsourcing to an offshore environment.

Going Global with Application Outsourcing: Optimizing IT Performance with the Seamless Global Delivery Model
In this paper, we focus on Keane's Seamless Global Delivery Model and show how this unique approach can maximize the benefits — and minimize the risks — associated with global sourcing.

Offshore IT Outsourcing: An Integral Component of High-Performance IT Organizations
This paper outlines how to select an offshore partner — what to look for, what to ask, and how to decode response — to maximize the overall performance of your IT organization.

Process Improvement Management: An Offshore Perspective on Driving Down Cost, Increasing Quality, and Reducing Risk
This paper demonstrates how leveraging the process maturity of an offshore vendor can help organizations achieve increased efficiencies and quality, sustained lower-cost, and continuously improved productivity.

A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
In this white paper, we discuss how companies that invest in building effective approaches for global outsourcing will be rewarded with significant, quantifiable improvements in bottom-line business performance.

Healthcare Papers

NPI Compliance: Strategies for Winning the Numbers Game
This white paper helps healthcare organizations plan for NPI compliance by providing them with a better understanding of the implications NPIs will have on business processes and systems and the key strategies for implementing an effective NPI compliance solution.

Program Management Papers

Program Management Office (PgMO): Driving the Success of Large-Scale, Cross-Functional Efforts
This white paper provides a detailed discussion of the Program Management Office – an organization that is responsible for managing complex programs as a whole, as well as coordinating and controlling its constituent projects.

Testing Papers

Testing Mobile Business Applications: A Hybrid Approach
In this paper, we outline a hybrid approach to testing mobile business applications that combines manual testing with automation testing using emulators and devices.

ROI for Test Automation: A Simple, Yet Powerful Approach
This white paper outlines how test automation enables organizations to meet their objectives for fast, effective, and low-cost test execution – while achieving a high return on investment.

Beyond Testing: Adopting SQA Practices for Defect Prevention
This paper discusses how to inject defect-prevention activities into the software development process through the creative use of SQA analysts. Rotating analysts among development teams — rather than keeping them wholly separate from this group — can ensure the consistent adherence to quality initiatives throughout an organization’s software development efforts.

An Ounce of Prevention: The Importance of Testing
This paper outlines the importance of software testing, discusses its challenges, proposes a model for success, and recommends an approach for selecting a testing partner.

Meet the New Tester: Laying the Foundation for Preventative Testing Practices
This paper discusses the merits of conducting structured testing during the software development phase and provides a plan for achieving this goal with the help of a new type of tester.