Enterprise Application Services
Make the most of your investment in enterprise applications
Enterprise applications are the backbone of your core business. But how do you
leverage these tools to lower your total cost of ownership, gain visibility into
company data, and ensure responsiveness to the ever-changing needs of your business?
Optimizing your operations requires more than simply taking advantage of every feature
available in your packaged software. It involves applying these tools in a way that
increases productivity, improves efficiency, and reduces operating costs. With 40
years of experience working onsite, hands-on with enterprise applications such as
SAP and Oracle, Keane knows these systems inside and out, and better still, knows
your business. This dynamic, real-time experience working inside the guts of applications,
processes, and infrastructure enables us to achieve peak performance from your enterprise
applications.
With Keane, you gain a partner focused on evolving, operating, and maintaining your
enterprise applications, optimizing your investment, and freeing up valuable budget
dollars for your new business initiatives. And by leveraging our
intrinsic business process and enterprise application knowledge, we bring
forth creative ideas to help your business do more with less. What’s more, you can
gain daily intelligence about your operations via customized dashboards. This fuels
continuous improvement, sparking creative ideas to optimize your systems, streamline
processes, and take advantage of new business opportunities.
With Keane’s ShoreWise Adaptive
DeliverySM model and proven methodologies, supported by stringent governance
models, you can accelerate your ROI on existing IT investments and lower the total
cost of ownership. With flexible pricing models, you gain the freedom to scale up
or down resources or adjust skill sets as your business needs change.
As a best-in-class provider focused on operation and maintenance of your packaged
applications, Keane mitigates risk and lowers the total cost of ownership. By ensuring
the integrity of your information, we help you comply with regulatory mandates.
You can rely on Keane’s expertise in managing and enhancing your packaged applications
ranging from business applications such as
SAP and Oracle (including PeopleSoft and Siebel), to enterprise performance
management such as SAP EPM; SAP GRC (Governance, Risk Management, and Compliance);
and Oracle’s Hyperion Corporate Performance Management Suite, plus
numerous other software tools. We provide 24x7 SLA-based multi-channel support
through our proprietary multilingual help desk ticketing tool Certido® Service Xcellence.
Keane’s Enterprise Application Services include:
- Operate, Maintain, and Enhance Services
We support your existing enterprise applications through:
- Integrated support services, including Level 1 help desk (24X7), Level 2 break fix
support, and Level 3 enhancement support
- Multilingual, multi-channel help desk support as needed
- Proprietary incident management tool fully integrated into your existing support
model
- Expert technical and functional support available to enhance the overall capabilities
of the customer support organization
- Upgrade services that enable you to take advantage of new functionalities at a lower
cost and drive down the total cost of ownership by reducing the level of customization
needed in the system
- Operational Visibility (Business Intelligence) Solutions
- Keane provides end-to-end implementation of Business Intelligence Solutions using
the Business Objects Suite as well as Oracle applications such as Oracle Financial
Analytics, Oracle Human Resources Analytics, Oracle Sales Analytics, and Oracle
Business Indicators. We enhance data visibility by integrating enterprise and legacy
applications such as SAP and the Business Objects Suite — providing a single version
of the truth. Having access to valuable business insights empowers you to take advantage
of significant, previously unforeseen business opportunities.
- Solutions for the Office of Finance
- Keane helps the office of finance become a valued strategic advisor, helping it achieve goals through four financial excellence themes: Financial fast close (including IFRS and XBRL compliance), integrated business planning, profitability and cost management, and governance, risk, and compliance. Harnessing the power of SAP BusinessObjects and Oracle Hyperion platforms, Keane provides end-to-end consulting, implementation, maintenance, and business process outsourcing support to help our clients optimize enterprise performance.